Elite Standard Cancellation Policy
Please Respect Us & Our time!!!!!
24-hour Cancellation policy
Your appointments are very important to our Elite Salon professionals. We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide us with a 48-hour notice courtesy. This way, our team professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list & your technician will not lose wages for the day. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency. However, if less than 24 hours or last minute cancellations or ‘no shows’ occur or become a habit, you will be charged a cancellation fee. Here is our general breakdown of cancellation fees:
• Less Than 24-Hour Notice, "NO SHOWS" or Same Day Cancellations will be charged 100% of service amount.
Fee's will be administered via Credit, and processed immediately if you want to reserve another apt., Regardless of coupon or gift card. Your Value may be lost & forfeited.
As a courtesy, we may but not always, call or Text to confirm the date and time at least 24 hours prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.
Late/Tardy Policy
We will always try our best to accommodate you if you’re running behind. It happens, we know! However, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 10 minute grace period. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day!
Again, please remember that your appointments are reserved for you & only you. These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible. We very much appreciate your business and compliance with our policies. See you soon!
Guarantee Services
We always want you to be 100% satisfied with your services. If you are not 100% satisfied we ask that you contact us within 5 days of your appointment so that we may schedule you to have your services corrected free of charge. Any issues reported longer than 5 days from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis.
Guarantee Products
Just as we want you to be satisfied with your hair we want you to be happy with the products you are using. We will gladly accept returns for store credit on any products within 30 days from purchase as long as at least 2/3 of the product is remaining.
Payments
Please present all coupons or gift certificates arrival.
We accept Cash, Checks, Debit Card, Master Card, Visa.
We require a credit card to schedule spa packages and formal hair styles & large parties.
Bridal Parties require a 50% deposit. Pd in full week before event.
Prices are subject to change.
Gift Cards Never expire. However gift cards purchased for seasonal promotions or bundle services are in effect for 12 months. After 12 months they are redeemable at Dollar amount only. [EX. Facial & Massage pkg promotion for $130, after 12 months it is a gift card with a $130 value towards any service.]
Gratuities
A 15%-20% gratuity is customary for good services.
Please note: We have a CASH ONLY tipping policy. We do not allow tipping on checks, debit or credit cards.
Please Respect Us & Our time!!!!!
24-hour Cancellation policy
Your appointments are very important to our Elite Salon professionals. We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide us with a 48-hour notice courtesy. This way, our team professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list & your technician will not lose wages for the day. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency. However, if less than 24 hours or last minute cancellations or ‘no shows’ occur or become a habit, you will be charged a cancellation fee. Here is our general breakdown of cancellation fees:
• Less Than 24-Hour Notice, "NO SHOWS" or Same Day Cancellations will be charged 100% of service amount.
Fee's will be administered via Credit, and processed immediately if you want to reserve another apt., Regardless of coupon or gift card. Your Value may be lost & forfeited.
As a courtesy, we may but not always, call or Text to confirm the date and time at least 24 hours prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.
Late/Tardy Policy
We will always try our best to accommodate you if you’re running behind. It happens, we know! However, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 10 minute grace period. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day!
Again, please remember that your appointments are reserved for you & only you. These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible. We very much appreciate your business and compliance with our policies. See you soon!
Guarantee Services
We always want you to be 100% satisfied with your services. If you are not 100% satisfied we ask that you contact us within 5 days of your appointment so that we may schedule you to have your services corrected free of charge. Any issues reported longer than 5 days from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis.
Guarantee Products
Just as we want you to be satisfied with your hair we want you to be happy with the products you are using. We will gladly accept returns for store credit on any products within 30 days from purchase as long as at least 2/3 of the product is remaining.
Payments
Please present all coupons or gift certificates arrival.
We accept Cash, Checks, Debit Card, Master Card, Visa.
We require a credit card to schedule spa packages and formal hair styles & large parties.
Bridal Parties require a 50% deposit. Pd in full week before event.
Prices are subject to change.
Gift Cards Never expire. However gift cards purchased for seasonal promotions or bundle services are in effect for 12 months. After 12 months they are redeemable at Dollar amount only. [EX. Facial & Massage pkg promotion for $130, after 12 months it is a gift card with a $130 value towards any service.]
Gratuities
A 15%-20% gratuity is customary for good services.
Please note: We have a CASH ONLY tipping policy. We do not allow tipping on checks, debit or credit cards.
